Frequently Asked Questions

Customers cannot independently place service orders through the website in order to avoid errors and speed up processing by our staff. To request a service, you can ask for a quotation by email or phone (0521 1759969). The quotation will also include shipping instructions. Alternatively, you can send the goods directly to: DAST SRL - NRTeam, Strada Antolini 2/TER, 43044 Lemignano di Collecchio (PR), Italy. ATTENTION: please carefully read the instructions for preparing the material to be shipped (HERE). As soon as we receive the goods, you will be contacted and provided with a complete order summary.

YES, registration is required in order to issue correct tax documents, which also serve as a warranty for the products sold. DAST SRL not only sells spare parts but also performs services and custom preparations that may require quotation adjustments during processing. By registering, you will also be able to monitor the status of your order online in real time.

DAST SRL entrusts shipments exclusively to GLS Express Courier. The courier delivers during the day (usually in the morning, not on Saturdays) and, if nobody is available, leaves a notice and attempts delivery two more times. It is recommended to provide a delivery location where someone is available during working hours (neighbor, relatives, or workplace).

The courier will attempt delivery for three consecutive days, leaving a notice with a contact number. After three unsuccessful attempts, the package will be held at the GLS branch for five days and then returned to our warehouse.

YES. You may collect your package from the nearest GLS branch (including Saturday mornings). To arrange collection, contact GLS customer service at 199-151188.

Shipping costs vary depending on the destination, weight, and dimensions of the order. To check the shipping cost, simply add the products to your cart.

YES, but at the moment it is not possible through the online shopping cart.

We accept three payment methods: Cash on Delivery (Italy only, maximum €2,999 VAT included, additional fee applies), Bank Transfer (shipment after payment is received), Credit Card (Visa, Mastercard, Postepay Visa/Mastercard). Secure transactions and immediate shipment if funds are available.

All prices displayed on the website include VAT.

You can search by: Category in the spare parts section, Motorcycle model (brand, model, year), Part number in the search bar, Product description in the search bar.

Yes, the ordering process is divided into three steps: 1. Cart: review products, availability, notes, and motorcycle information. 2. Shipping Information: enter or confirm the delivery address. 3. Summary and Confirmation: review products, quantities, payment details, shipping information, and confirm the order. You will receive confirmation emails, including shipment notifications.

Once you place an order, you will receive a summary email. Orders paid by bank transfer or containing items not immediately available will be confirmed by email. Orders with confirmed payment and available products will be confirmed through the shipment email. Please carefully review all details; in case of errors, call 0521 1759969 or email info@nrteam.it.

It depends on product availability: items in stock are generally delivered within 24–48 hours. Mixed-availability orders are shipped once the slowest item becomes available. Orders placed before 3:00 PM are usually processed the same day. Delays may occur due to the courier. Handmade or custom-made items may require additional time.

For every order, DAST SRL issues an invoice for the shipped goods, which is enclosed with the package. For private customers, the invoice serves as both receipt and warranty. For businesses, the invoice will be issued to the account holder. If you wish to ship to a company without issuing an invoice to the company, you must register as a private customer and select the company as the delivery destination.

During registration, you must provide the details of your residence or registered office (PRIVATE CUSTOMER or COMPANY). During checkout, you may specify a delivery address different from the one registered.

All products sold by DAST SRL are covered by the manufacturer's standard warranty. Private consumers are entitled to a 24-month warranty for defects in accordance with Legislative Decree 24/02. Please keep your invoice to benefit from warranty coverage. In the event of a defect, contact info@nrteam.it. If the defect is confirmed, you will receive an RMA number for the return. Returns within 10 days (Italy only) are free of charge; afterward, return shipping costs are borne by the customer.